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  • Online Return Policy

    You may return merchandise purchased at EarthSafeFuels.com if it meets the guidelines below. Not all products are returnable to the warehouse and requires delivery & signature of certified curer . If you would like to return a delivered please call Customer Care at 1-727-831-2540

    Guidelines
    You may return merchandise to EarthSafeFuels.com within the U.S. or by mail to our return address. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an online purchase.

    14-Day Return Period :
    Fourteen days from the date merchandise was purchased, refunds are available on Systems.

Exceptions

The following items Are Not Returnable:

  • Special Ordered Systems
  • Labor and/or installation services
  • Items that are Abused, Used or Opened Systems

If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A restocking fee will be charged on systems that are returnable. A 25% restocking fee will be charged on system orders that are returnable plus shipping charges. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail to a EarthSafeFuels.com you will receive a credit. You may then choose to purchase a replacement item from EarthSafeFuels.com . To make sure EarthSafeFuels.com  has your product in stock, call Customer Care at 1-727-831-2540.

Personal Data
Please remove all personal data , from any returned products. EarthSafeFuels.com is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.




 

 

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